Privacy Policy

Welcome to Sunkudu ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website sunkudu.com or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy.

We collect information you provide directly to us, including:

• Personal identification information: Name, email address, phone number, and delivery address when you place an order or create an account.
• Payment information: We do not store your full card details. Payments are processed securely through Razorpay, which is PCI-DSS compliant.
• Order information: Products purchased, order history, and communication preferences.
• Device and usage data: IP address, browser type, pages visited, and time spent on our site (collected via cookies and analytics tools).

We use the information we collect to:

• Process and fulfil your orders, including sending order confirmations and shipping updates.
• Communicate with you about your account or orders.
• Send promotional emails and offers (only if you have opted in).
• Improve our website, products, and customer experience.
• Comply with legal obligations.

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Delivery partners: To fulfil and ship your orders.
• Payment processors: Razorpay, for secure payment processing.
• Service providers: Email and SMS service providers who assist us in operating our website and communicating with you, under strict confidentiality agreements.
• Legal authorities: When required by law or to protect our rights.

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, keep items in your cart, and understand how visitors use our site.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for accounting and legal purposes.

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Opt out of marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly.

Our website is intended for use by adults purchasing products for children. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: [email protected]
• Phone: +91 62381 63396
• Address: Karaparamba, Manjeri, Kerala, India