Refund, Return & Cancellation Policy

We understand that plans change. You may cancel your order before it has been dispatched from our warehouse.

How to cancel: Contact us as soon as possible with your Order ID via:

• Email: [email protected]
• Phone / WhatsApp: +91 62381 63396

Refund on cancellation:

• Prepaid orders cancelled before dispatch will receive a full refund within 5–7 business days to the original payment method.
• COD orders cancelled before dispatch incur no charge.
• Orders that have already been dispatched cannot be cancelled. Please wait for delivery and then contact us if there is an issue.

Eligible for return:

• Product received in a broken or physically damaged condition.
• Product is defective and does not function as described.

Not eligible for return:

• Change of mind or no longer needed.
• Incorrect size or colour selected at the time of ordering.
• Minor cosmetic differences from product images (due to photography/screen settings).
• Products that have been used, washed, or altered.
• Products without original packaging.

How to raise a return request:

• Contact us within 48 hours of delivery with your Order ID and clear photographs of the damaged product.
• Email: [email protected] | WhatsApp: +91 62381 63396
• Our team will review your request within 1–2 business days and guide you through the return process.

Refunds are issued only in the following cases:

• Order successfully cancelled before dispatch.
• Return approved for a broken or damaged product.
• Order could not be fulfilled by Sunkudu (out of stock, delivery failure, etc.).

Refund timeline:

• Online payments (Razorpay): Refund credited within 5–7 business days to the original payment method (card, UPI, wallet, etc.).
• COD orders: Refund issued via bank transfer or UPI within 7–10 business days after return is received and verified.

You will receive an email confirmation once your refund has been initiated. If you do not receive the refund within the stated timeline, please contact your bank or payment provider before reaching out to us.

We currently do not offer direct product exchanges. If you receive a damaged product and wish to get a replacement, please raise a return request. Once the return is approved, you may place a fresh order for the replacement item.

For any return, refund, or cancellation queries, please reach out to us:

• Email: [email protected]
• Phone / WhatsApp: +91 62381 63396
• Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST